Abstract
As a new medium for questionnaire delivery, the Internet has the potential to revolutionize the survey process. Online-questionnaires can provide many capabilities not found in traditional paper-based questionnaires. Despite this, and the introduction of a plethora of tools to support online-questionnaire creation, current electronic survey design typically replicates the look-and-feel of paper-based questionnaires, thus failing to harness the full power of the electronic delivery medium. A recent environmental scan of online-questionnaire design tools found that little, if any, support is incorporated within these tools to guide questionnaire designers according to best-practice [Lumsden & Morgan 2005]. This paper briefly introduces a comprehensive set of guidelines for the design of online-questionnaires. Drawn from relevant disparate sources, all the guidelines incorporated within the set are proven in their own right; as an initial assessment of the value of the set of guidelines as a practical reference guide, we undertook an informal study to observe the effect of introducing the guidelines into the design process for a complex online-questionnaire. The paper discusses the qualitative findings — which are encouraging for the role of the guidelines in the ‘bigger picture’ of online survey delivery across many domains such as e-government, e-business, and e-health — of this case study.
Original language | English |
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Title of host publication | People and Computers XIX - The Bigger Picture: Proceedings of HCI 2005 |
Editors | Tom McEwan, David Benyon, Jan Gulliksen |
Publisher | Springer London |
Pages | 69-83 |
Number of pages | 15 |
ISBN (Electronic) | 9781846282492 |
ISBN (Print) | 184628192X, 9781846281921 |
DOIs | |
Publication status | Published - 2006 |
Externally published | Yes |
Event | 19th Annual Conference of the British HCI Group - Edinburgh Napier University, Edinburgh, United Kingdom Duration: 5 Sept 2005 → 9 Sept 2005 http://www.bcs-hci.org.uk/hci2005/ |
Conference
Conference | 19th Annual Conference of the British HCI Group |
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Country/Territory | United Kingdom |
City | Edinburgh |
Period | 5/09/05 → 9/09/05 |
Internet address |
Keywords
- Design guidelines
- Evaluative case study
- Online-questionnaire
ASJC Scopus subject areas
- Computer Science (miscellaneous)
- Computer Science Applications