Value creation in the public service ecosystem: an integrative framework

Stephen P. Osborne*, Madeline Powell, Tie Cui, Kirsty Strokosch

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)
21 Downloads (Pure)

Abstract

This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and practice.
Original languageEnglish
Pages (from-to)634-645
Number of pages12
JournalPublic Administration Review
Volume82
Issue number4
Early online date15 Mar 2022
DOIs
Publication statusPublished - 13 Jul 2022

ASJC Scopus subject areas

  • Marketing
  • Sociology and Political Science
  • Public Administration

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