Validation of Davenport’s classification structure of knowledge-intensive processes

Anoush Margaryan, Colin Milligan, Allison Littlejohn

    Research output: Contribution to journalArticlepeer-review

    14 Citations (Scopus)
    188 Downloads (Pure)


    This study tests the validity of a knowledge work typology proposed by Davenport. Although this typology has been referenced extensively in the literature, it does not appear to have been empirically validated. The typology was tested through a questionnaire survey amongst knowledge workers (n=459) in a multinational company. A Principal Component Analysis (PCA) was applied to determine the knowledge work groupings arising from the survey.

    Original languageEnglish
    Pages (from-to)564-581
    Number of pages18
    JournalJournal of Knowledge Management
    Issue number4
    Publication statusPublished - Jan 2011


    • Davenport
    • knowledge management
    • classification structure
    • knowledge processes


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