Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector

S. Khan; V. Charissis; D.K. Harrison

doi:10.1007/978-3-031-18344-7_58

Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector

S. Khan, V. Charissis^*, D.K. Harrison

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

42 Downloads (Pure)

Abstract

Servitization offers a fresh opportunity for manufacturing and finance companies to incorporate additional services to the main product, as part of an extended maintenance scheme or for insurance purposes. Parametric insurance products based on new technological innovations in the financial sector related to weather risk management can potentially offer preferable and greater solutions for the construction industry in contrast to traditional insurance models. Such smart contract solutions/ policies can potentially aid the customers’ management of risks related to weather in a more effective manner, settle insurance claims faster and overcome some of the limitations associated with traditional insurance. However, these can be complex for customers and stakeholders to understand, limiting them to express their needs and see the true value of such DEAS offers. This paper presents a prototype Serious game application designed for the financial sector which enables the customers to experience a variety of construction scenarios and weather conditions that affect the progress and cost of the in-game building. Their choices, risks and results are presented in a two-fold gaming system that offers both a 3D Virtual Environment and the relevant information reflecting the appropriate offers. Preliminary results from a specialists’ focus group of ten users are presented and their results and feedback are discussed in the paper forming a future plan of development of similar applications for additional sectors that require Digitally Enhanced Advanced Services (DEAS).

Original language	English
Title of host publication	Proceedings of the Future Technologies Conference, FTC 2022, Volume 3
Editors	Kohei Arai
Publisher	Springer Nature
Pages	802–814
Number of pages	13
Volume	3
ISBN (Electronic)	9783031183447
ISBN (Print)	9783031183430
DOIs	https://doi.org/10.1007/978-3-031-18344-7_58
Publication status	E-pub ahead of print - 14 Oct 2022
Event	Future Technologies Conference 2022 - Pan Pacific Hotel (& Online), Vancouver, Canada Duration: 20 Oct 2022 → 21 Oct 2022 https://saiconference.com/FTC (Link to conference website)

Publication series

Name	Lecture Notes in Networks and Systems
Publisher	Springer
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	Future Technologies Conference 2022
Abbreviated title	FTC 2022
Country/Territory	Canada
City	Vancouver
Period	20/10/22 → 21/10/22
Internet address	https://saiconference.com/FTC (Link to conference website)

Keywords

gamification
serious games
servitization
user experience
virtual environment
DEAS

ASJC Scopus subject areas

Safety, Risk, Reliability and Quality
Business, Management and Accounting (miscellaneous)
Industrial relations
Human-Computer Interaction
Management of Technology and Innovation
Industrial and Manufacturing Engineering
Building and Construction
Computer Science Applications
Signal Processing
Control and Systems Engineering
Computer Networks and Communications

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Documents and Links

10.1007/978-3-031-18344-7_58

Khan, S. et al (2022) Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector
his version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use, but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/[insert DOI]
Author accepted manuscript, 585 KB

3 Conference contribution
1 Article

Can gamification improve user experience (UX) of servitization in the financial and construction sector?
Khan, M. S., Charissis, V. & Harrison, D. K., 25 Nov 2022, HCI International 2022 – Late Breaking Papers. Interaction in New Media, Learning and Games - 24th International Conference on Human-Computer Interaction, HCII 2022, Proceedings. Meiselwitz, G., Moallem, A., Zaphiris, P., Ioannou, A., Ioannou, A., Sottilare, R. A., Schwarz, J. & Fang, X. (eds.). Springer Nature, Vol. 13157. p. 592-603 12 p. (Lecture Notes in Computer Science).
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Open Access
File
88 Downloads (Pure)
Improving user experience and communication of digitally enhanced advanced services (DEAS) offers in manufacturing sector
Khan, M. S., Charissis, V., Godsiff, P., Wood, Z., Falah, J. F., Alfalah, S. F. M. & Harrison, D. K., Mar 2022, In: Multimodal Technologies and Interaction. 6, 3, 21.
Research output: Contribution to journal › Article › peer-review

Open Access
File
7 Citations (Scopus)

122 Downloads (Pure)
Servitization through VR serious games: from manufacturing to consumer electronics
Charissis, V., Khan, M. S. & Harrison, D. K., 25 Nov 2022, HCI International 2022 – Late Breaking Papers. Interaction in New Media, Learning and Games - 24th International Conference on Human-Computer Interaction, HCII 2022, Proceedings. Meiselwitz, G., Moallem, A., Zaphiris, P., Ioannou, A., Ioannou, A., Sottilare, R. A., Schwarz, J. & Fang, X. (eds.). Springer Nature, Vol. 13517. p. 545-555 11 p. (Lecture Notes in Computer Science).
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Open Access
File
45 Downloads (Pure)

1 Finished

Development of a Serious Game Prototype to Aid Education of Smart Contract Policies
Khan, M. S. (PI), Harrison, D. (CoI) & Charissis, V. (CoI)
Engineering and Physical Sciences Research Council
4/05/21 → 30/11/21
Project: Research Grant

Cite this

Khan, S., Charissis, V., & Harrison, D. K. (2022). Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector. In K. Arai (Ed.), Proceedings of the Future Technologies Conference, FTC 2022, Volume 3 (Vol. 3, pp. 802–814). (Lecture Notes in Networks and Systems). Springer Nature. Advance online publication. https://doi.org/10.1007/978-3-031-18344-7_58

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title = "Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector",

abstract = "Servitization offers a fresh opportunity for manufacturing and finance companies to incorporate additional services to the main product, as part of an extended maintenance scheme or for insurance purposes. Parametric insurance products based on new technological innovations in the financial sector related to weather risk management can potentially offer preferable and greater solutions for the construction industry in contrast to traditional insurance models. Such smart contract solutions/ policies can potentially aid the customers{\textquoteright} management of risks related to weather in a more effective manner, settle insurance claims faster and overcome some of the limitations associated with traditional insurance. However, these can be complex for customers and stakeholders to understand, limiting them to express their needs and see the true value of such DEAS offers. This paper presents a prototype Serious game application designed for the financial sector which enables the customers to experience a variety of construction scenarios and weather conditions that affect the progress and cost of the in-game building. Their choices, risks and results are presented in a two-fold gaming system that offers both a 3D Virtual Environment and the relevant information reflecting the appropriate offers. Preliminary results from a specialists{\textquoteright} focus group of ten users are presented and their results and feedback are discussed in the paper forming a future plan of development of similar applications for additional sectors that require Digitally Enhanced Advanced Services (DEAS).",

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Khan, S, Charissis, V & Harrison, DK 2022, Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector. in K Arai (ed.), Proceedings of the Future Technologies Conference, FTC 2022, Volume 3. vol. 3, Lecture Notes in Networks and Systems, Springer Nature, pp. 802–814, Future Technologies Conference 2022, Vancouver, British Columbia, Canada, 20/10/22. https://doi.org/10.1007/978-3-031-18344-7_58

Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector. / Khan, S.; Charissis, V.; Harrison, D.K.
Proceedings of the Future Technologies Conference, FTC 2022, Volume 3. ed. / Kohei Arai. Vol. 3 Springer Nature, 2022. p. 802–814 (Lecture Notes in Networks and Systems).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector

AU - Khan, S.

AU - Charissis, V.

AU - Harrison, D.K.

PY - 2022/10/14

Y1 - 2022/10/14

N2 - Servitization offers a fresh opportunity for manufacturing and finance companies to incorporate additional services to the main product, as part of an extended maintenance scheme or for insurance purposes. Parametric insurance products based on new technological innovations in the financial sector related to weather risk management can potentially offer preferable and greater solutions for the construction industry in contrast to traditional insurance models. Such smart contract solutions/ policies can potentially aid the customers’ management of risks related to weather in a more effective manner, settle insurance claims faster and overcome some of the limitations associated with traditional insurance. However, these can be complex for customers and stakeholders to understand, limiting them to express their needs and see the true value of such DEAS offers. This paper presents a prototype Serious game application designed for the financial sector which enables the customers to experience a variety of construction scenarios and weather conditions that affect the progress and cost of the in-game building. Their choices, risks and results are presented in a two-fold gaming system that offers both a 3D Virtual Environment and the relevant information reflecting the appropriate offers. Preliminary results from a specialists’ focus group of ten users are presented and their results and feedback are discussed in the paper forming a future plan of development of similar applications for additional sectors that require Digitally Enhanced Advanced Services (DEAS).

AB - Servitization offers a fresh opportunity for manufacturing and finance companies to incorporate additional services to the main product, as part of an extended maintenance scheme or for insurance purposes. Parametric insurance products based on new technological innovations in the financial sector related to weather risk management can potentially offer preferable and greater solutions for the construction industry in contrast to traditional insurance models. Such smart contract solutions/ policies can potentially aid the customers’ management of risks related to weather in a more effective manner, settle insurance claims faster and overcome some of the limitations associated with traditional insurance. However, these can be complex for customers and stakeholders to understand, limiting them to express their needs and see the true value of such DEAS offers. This paper presents a prototype Serious game application designed for the financial sector which enables the customers to experience a variety of construction scenarios and weather conditions that affect the progress and cost of the in-game building. Their choices, risks and results are presented in a two-fold gaming system that offers both a 3D Virtual Environment and the relevant information reflecting the appropriate offers. Preliminary results from a specialists’ focus group of ten users are presented and their results and feedback are discussed in the paper forming a future plan of development of similar applications for additional sectors that require Digitally Enhanced Advanced Services (DEAS).

KW - gamification

KW - serious games

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KW - virtual environment

KW - DEAS

U2 - 10.1007/978-3-031-18344-7_58

DO - 10.1007/978-3-031-18344-7_58

M3 - Conference contribution

SN - 9783031183430

VL - 3

T3 - Lecture Notes in Networks and Systems

SP - 802

EP - 814

BT - Proceedings of the Future Technologies Conference, FTC 2022, Volume 3

A2 - Arai, Kohei

PB - Springer Nature

T2 - Future Technologies Conference 2022

Y2 - 20 October 2022 through 21 October 2022

ER -

Khan S, Charissis V, Harrison DK. Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector. In Arai K, editor, Proceedings of the Future Technologies Conference, FTC 2022, Volume 3. Vol. 3. Springer Nature. 2022. p. 802–814. (Lecture Notes in Networks and Systems). Epub 2022 Oct 14. doi: 10.1007/978-3-031-18344-7_58

Utilising gamification and virtual environments to present Digitally Enhanced Advanced Services (DEAS) for the financial sector

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

UN SDGs

Documents and Links

Fingerprint

Research output

Can gamification improve user experience (UX) of servitization in the financial and construction sector?

Improving user experience and communication of digitally enhanced advanced services (DEAS) offers in manufacturing sector

Servitization through VR serious games: from manufacturing to consumer electronics

Projects

Development of a Serious Game Prototype to Aid Education of Smart Contract Policies

Cite this