@inproceedings{436920f75a514ccf9148a30494f56533,
title = "The role of defects and rework in the drive for sustainable construction",
abstract = "Various reports have identified the need for a consistent reduction in the level of construction defects. The reality of course is that little has been done to improve the industry's record with regard to the origins and causes of defects, nor their eradication. The research aimed to determine the role actors in a range of defects and the impact of the defects on sustainable construction. Detailed analysis of defects found within the house building sector shows a continuing trend towards acceptance of the inevitability of defects. Analyses of some 200,000 defects in 3696 new homes shows that whilst there are a number of prime origins, the actual cause of the defects on site can be attributed to a single entity - the humans. Discussion is given to the impact of the defects and the need for management of the causal agent. These initiatives are then contextualized within the drive for sustainable construction. The figures and analyses from this research represent the most accurate statistics on snagging in the UK. What is clear from the research is the failure to grasp a significant opportunity to improve sustainability performance and at the same time bring about a significant increase in customer satisfaction.",
keywords = "Building defects, Customer satisfaction, New homes, Snagging, Sustainability",
author = "James Sommerville and Nigel Craig",
year = "2007",
language = "English",
isbn = "9780415460590",
series = "CME 2007 Conference - Construction Management and Economics: 'Past, Present and Future'",
publisher = "Routledge Taylor & Francis Group",
pages = "899--908",
editor = "Will Hughes",
booktitle = "CME 2007 Conference - Construction Management and Economics: Past, Present and Future",
note = "25th Inaugural Construction Management and Economics: 'Past, Present and Future' Conference, CME 2007 ; Conference date: 16-07-2007 Through 18-07-2007",
}