The complex services case: a doctoral view

Alan Aitken, Driton Sahiti, Sean Wise, Javier Yáñez-Arenas, Robert A. Paton

    Research output: Contribution to conferencePaperpeer-review


    The case of reducing fear of crime within the London Borough of Sutton is viewed through the respective lenses of four doctoral students. Each adopts a view reflecting not only their diverse academic interests but also their multi-national origins, which span both North and South America and Europe, including the former Eastern Block. Each of the four offers a slightly differing interpretation of the case, but all share a service science/logic theme, from transactional, through knowledge to social theory and networking. The four, a long with their supervisor, outline the means of moving towards a solution that supports a more measured response by the adoption of emergent rather than planned approaches which engage the community and its supporting services by empowering rather than dictating solution methodologies and outcomes.
    Original languageEnglish
    Number of pages14
    Publication statusPublished - 22 Sep 2011


    • service-dominant logic
    • transactional analysis
    • value perceptions
    • knowledge transfer


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