Abstract
This paper presents an analysis of a familiar aspect of construction industry culture that we have dubbed 'the claims culture'. This is a culture of contract administration that lays a strong emphasis on the planning and management of claims. The principal elements of the analysis are two sets of distinctions. The first comprises economic and occupational orders, referring to two kinds of control that are exercised over the construct ion process; predicated respectively on economic ownership and occupational competence. The second refers to contrasting attitudes towards relationships and problem solving within these orders: respectively 'distributive' and 'integrative'. The concepts of economic and occupational order entail further sub-categories. The various attitudes associated with these categories and sub-categories are described. They are assessed as to their consequences for change initiatives in the industry.
| Original language | English |
|---|---|
| Journal | Construction Management and Economics |
| DOIs | |
| Publication status | Published - 1 Feb 2003 |
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Keywords
- claims management
- procurement
- construction management
- ethnography
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The claims culture: a taxonomy of attitudes in the industry. / Rooke, John; Seymour, David; Fellows, Richard.
In: Construction Management and Economics, 01.02.2003.Research output: Contribution to journal › Article
TY - JOUR
T1 - The claims culture: a taxonomy of attitudes in the industry
AU - Rooke, John
AU - Seymour, David
AU - Fellows, Richard
N1 - Originally published in: Construction Management and Economics (2003), 21 (2), pp.167-174.
PY - 2003/2/1
Y1 - 2003/2/1
N2 - This paper presents an analysis of a familiar aspect of construction industry culture that we have dubbed 'the claims culture'. This is a culture of contract administration that lays a strong emphasis on the planning and management of claims. The principal elements of the analysis are two sets of distinctions. The first comprises economic and occupational orders, referring to two kinds of control that are exercised over the construct ion process; predicated respectively on economic ownership and occupational competence. The second refers to contrasting attitudes towards relationships and problem solving within these orders: respectively 'distributive' and 'integrative'. The concepts of economic and occupational order entail further sub-categories. The various attitudes associated with these categories and sub-categories are described. They are assessed as to their consequences for change initiatives in the industry.
AB - This paper presents an analysis of a familiar aspect of construction industry culture that we have dubbed 'the claims culture'. This is a culture of contract administration that lays a strong emphasis on the planning and management of claims. The principal elements of the analysis are two sets of distinctions. The first comprises economic and occupational orders, referring to two kinds of control that are exercised over the construct ion process; predicated respectively on economic ownership and occupational competence. The second refers to contrasting attitudes towards relationships and problem solving within these orders: respectively 'distributive' and 'integrative'. The concepts of economic and occupational order entail further sub-categories. The various attitudes associated with these categories and sub-categories are described. They are assessed as to their consequences for change initiatives in the industry.
KW - claims management
KW - procurement
KW - construction management
KW - ethnography
U2 - 10.1080/0144619032000079707
DO - 10.1080/0144619032000079707
M3 - Article
JO - Construction Management and Economics
JF - Construction Management and Economics
SN - 0144-6193
ER -