Telephone consultations in secondary care

Nicola J. Roberts; Martyn R. Partridge

doi:10.1016/j.rmed.2007.03.003

Telephone consultations in secondary care

Research output: Contribution to journal › Article

Abstract

Objective: To determine the role of telephone consultations in respiratory medicine.
Design: An observational study.
Setting: Respiratory outpatients department in an inner London teaching hospital.
Participants: Five-hundred sequential patients attending three different outpatient respiratory clinics.
Intervention: Substitution of the next intended consultation with a telephone consultation.
Outcome measures: Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction.
Conclusions: Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.

Original language	English
Pages (from-to)	1665-1669
Number of pages	5
Journal	Respiratory Medicine
Volume	101
Issue number	8
Early online date	19 Apr 2007
DOIs	https://doi.org/10.1016/j.rmed.2007.03.003
Publication status	Published - Aug 2007

Keywords

telephone consultations
patient satisfaction
patient surveys
observational study

Documents and Links

10.1016/j.rmed.2007.03.003

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Roberts, N. J., & Partridge, M. R. (2007). Telephone consultations in secondary care. Respiratory Medicine, 101(8), 1665-1669. https://doi.org/10.1016/j.rmed.2007.03.003

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AB - Objective: To determine the role of telephone consultations in respiratory medicine.Design: An observational study.Setting: Respiratory outpatients department in an inner London teaching hospital.Participants: Five-hundred sequential patients attending three different outpatient respiratory clinics.Intervention: Substitution of the next intended consultation with a telephone consultation.Outcome measures: Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction.Conclusions: Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.

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