Telephone consultations in secondary care

Nicola J. Roberts, Martyn R. Partridge

    Research output: Contribution to journalArticle

    Abstract

    Objective: To determine the role of telephone consultations in respiratory medicine.
    Design: An observational study.
    Setting: Respiratory outpatients department in an inner London teaching hospital.
    Participants: Five-hundred sequential patients attending three different outpatient respiratory clinics.
    Intervention: Substitution of the next intended consultation with a telephone consultation.
    Outcome measures: Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction.
    Conclusions: Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.
    Original languageEnglish
    Pages (from-to)1665-1669
    Number of pages5
    JournalRespiratory Medicine
    Volume101
    Issue number8
    Early online date19 Apr 2007
    DOIs
    Publication statusPublished - Aug 2007

    Keywords

    • telephone consultations
    • patient satisfaction
    • patient surveys
    • observational study

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