Talent management in hospitality and tourism in Scotland: operational implications and strategic actions

Gillian A. Maxwell; Samantha MacLean

doi:10.1108/09596110810897637

Talent management in hospitality and tourism in Scotland: operational implications and strategic actions

Gillian A. Maxwell, Samantha MacLean

Research output: Contribution to journal › Article › peer-review

Abstract

The purpose of this paper is to explore the operational implications and strategic actions involved in talent management (TM) in Scotland. The paper is based on a literature review and focus groups comprising members of the Board of the Scottish Tourism Forum. This paper finds that, in an industry with generally high labour turnover and rather negative public image as an employer, TM – in attracting, developing and retaining people – has significant potential to contribute to changing approaches to managing people and to improving opinions on careers in this sector.

Original language	English
Pages (from-to)	820-830
Number of pages	11
Journal	International Journal of Contemporary Hospitality Management
Volume	20
Issue number	7
DOIs	https://doi.org/10.1108/09596110810897637
Publication status	Published - 1 Jan 2008

Keywords

Scotland
strategic actions
talent management
hospitality and tourism

Documents and Links

10.1108/09596110810897637

http://researchonline.gcu.ac.uk/cbs/175

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Cite this

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