Talent management in hospitality and tourism in Scotland: operational implications and strategic actions

The purpose of this paper is to explore the operational implications and strategic actions involved in talent management (TM) in Scotland. The paper is based on a literature review and focus groups comprising members of the Board of the Scottish Tourism Forum. This paper finds that, in an industry with generally high labour turnover and rather negative public image as an employer, TM – in attracting, developing and retaining people – has significant potential to contribute to changing approaches to managing people and to improving opinions on careers in this sector.