Smart cities in the new service economy: building platforms for smart services

Ari Veikko Anttiroiko*, Pekka Valkama, Stephen J. Bailey

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

273 Citations (Scopus)

Abstract

Recent changes in service environments have changed the preconditions of their production and consumption. These changes include unbundling services from production processes, growth of the information-rich economy and society, the search for creativity in service production and consumption and continuing growth of digital technologies. These contextual changes affect city governments because they provide a range of infrastructure and welfare services to citizens. Concepts such as 'smart city', 'intelligent city' and 'knowledge city' build new horizons for cities in undertaking their challenging service functions in an increasingly cost-conscious, competitive and environmentally oriented setting. What is essential in practically all of them is that they paint a picture of cities with smooth information processes, facilitation of creativity and innovativeness, and smart and sustainable solutions promoted through service platforms. This article discusses this topic, starting from the nature of services and the new service economy as the context of smart local public services. On this basis, we build an overall framework for understanding the basic forms and dimensions of smart public services. The focus is on conceptual systematisation of the key dimensions of smart services and the conceptual modelling of smart service platforms through which digital technology is increasingly embedded in social creativity. We provide examples of real-life smart service applications within the European context.
Original languageEnglish
Pages (from-to)323-334
Number of pages12
JournalAI and Society
Volume29
Issue number3
Early online date22 Jun 2013
DOIs
Publication statusPublished - Aug 2014

Keywords

  • e-Platform
  • Platform governance
  • Service economy
  • Service platform
  • Smart city
  • Smartness
  • Social inclusion
  • Sustainability

ASJC Scopus subject areas

  • Philosophy
  • Human-Computer Interaction
  • Artificial Intelligence

Fingerprint

Dive into the research topics of 'Smart cities in the new service economy: building platforms for smart services'. Together they form a unique fingerprint.

Cite this