Servitization in rail service projects: a supplier perspective

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The implementation of the function project management is necessary to turn and manage the new demands to the rail service supplier business in a successful and professional way. Project management releases the company organisation and offers this company organisation and the customer opportunities to achieve success. To achieve these successes some topics need to get special attention in the projects. These topics, for example “take special care for the out of course
parts (ooc-parts)” or “use Key Performance Indicators (KPIs)”, and the resulting successes or wins are highlighted in this paper. Due to the wins, the implementation of the function project management represents itself a kind of “servitization”. The contents of the available various project management
literature are similar due to the literature relies to the same or similar standards worldwide. However there are differences in the quality of the content. Service projects are often as complex as projects in the new business (original equipment) and need the same management efforts and in consequence the corresponding education and trainings are required for the service project
managers. For important new business projects the service project managers have to be involved to the new business projects to prepare the service projects in time. To enable the project managers to lead more and different projects in parallel and to be always aware about the current status of the projects, the right IT-tools should be provided by the organisations.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference
EditorsTim Baines, David K. Harrison
PublisherAston University
Number of pages8
ISBN (Print)9781854494924
Publication statusPublished - May 2015


  • servitization
  • project management
  • key performance indicators
  • customer service
  • rail service projects


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