Quality, Qualifications, and the Market: Procuring Interpretation Services in the Context of the ‘Refugee Crisis'

E. K. Sarter, Lena Karamanidou

Research output: Contribution to journalArticle

Abstract

Contracting of services has become increasingly important over the last few decades. Against this background, public contracts play an indispensable role in setting standards for services as well as in the regulation of labour. This article explores public tendering strategies for a specific service, interpretation in the context of asylum and international protection. Based on an empirical study of tendering strategies of two public agencies in Greece, it analyses core issues related to working conditions and service quality, namely, the importance given to the price and the use of stipulations relating to working conditions and qualifications. The findings reveal that even under high budgetary constraints, individual agencies may seek to strategically counteract a price-driven competition and point to the importance of the structure of the market as an external constraint.
Original languageEnglish
Pages (from-to)493-507
Number of pages15
JournalSocial Policy and Administration
Volume53
Issue number3
Early online date9 Dec 2018
DOIs
Publication statusPublished - May 2019

Keywords

  • administration
  • employment
  • market
  • public contracting
  • quality
  • services

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