Quality of life perspectives for different social groups in a World Centre of Tourism and Leisure

While the quality of life (QoL) concept in tourism research has gained momentum, scholarly work has focused on host QoL and tourist-host relations, rather than exploring and analysing the perception, interpretation and understanding of QoL among different social groups in a given tourist destination. Macao is a densely populated tourism destination and designated World Centre of Tourism and Leisure, where local residents and migrants work and cohabit side by side. By broadening the scope of research through in-depth interviews, our research findings highlight how different social groups in Macao experience QoL differently. While all groups perceive positive economic impacts and appreciate career opportunities from tourism development, the analysis raises questions as to the QoL of residents and migrants, and the social sustainability of Macao. The study recommends that authorities embed a social sustainability focus in deliberations, policies and investment so as to achieve its goal of World Centre of Tourism and Leisure status, not only for tourists, but also for those who live and work there.