Public service logic and the creation of value propositions through framing

Maria Taivalsaari Røhnebæk*, Valérie François, Norbert Kiss, Alberto Peralta, Luis Rubalcaba, Kirsty Strokosch, Edwina Yida Zhu

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

This paper aims to contribute to the scholarly debate on public service logic (PSL) by deepening the understanding of how value propositions are created and altered. The PSL literature has so far suggested that value propositions are central to the value creation process, but there is scant understanding of how value propositions are created and adapted to citizens’ needs. The paper contributes by showing how the creation and alteration of value propositions takes place through framing and reframing processes, and it explores how the concept of framing can further advance PSL.

Original languageEnglish
JournalPublic Management Review
Early online date5 Jul 2022
DOIs
Publication statusE-pub ahead of print - 5 Jul 2022

Keywords

  • public service logic (PSL)
  • value propositions
  • framing
  • reframing
  • design thinking
  • service design
  • multiple case study

ASJC Scopus subject areas

  • Public Administration

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