Productivity in the hospitality sector: can management apps really improve work productivity in the housekeeping department?

Research output: Contribution to conferencePaperpeer-review

Abstract

The concept of productivity has enjoyed significant coverage in a range of industries and is particularly pertinent for those countries and sectors experiencing labour shortages. The use of technology has increasingly been seen an aid to efficiency and its application is common in manufacturing and some service industries. This paper considers application in the hospitality field and in one of the areas where employee discretion is limited ; housekeeping. The data introduced from the international hotel sector suggest a range of limitations making application difficult given; the absence of realistic benchmarks, cost appraisal of relevant technology, consumer and employee satisfaction.
Original languageEnglish
Pages1-16
Number of pages16
Publication statusPublished - Feb 2023
EventCouncil for Australasian Tourism and Hospitality Education Conference 2023: West, East, South, North: Redirecting Research in Tourism, Hospitality and Events - Western Australia , Freemantle , Australia
Duration: 7 Feb 20239 Feb 2023
Conference number: 2023
https://forumgroup.eventsair.com/cauthe-2023/ (Link to conference website)

Conference

ConferenceCouncil for Australasian Tourism and Hospitality Education Conference 2023: West, East, South, North: Redirecting Research in Tourism, Hospitality and Events
Abbreviated titleCAUTHE 2023
Country/TerritoryAustralia
CityFreemantle
Period7/02/239/02/23
Internet address

Keywords

  • productivity
  • efficiency
  • hospitality and tourism
  • house keeping
  • property management
  • apps

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