Privacy in transformational government (t-government): an investigation of citizens' privacy preferences and perceptions

N.A. Hasbullah, C. Combe

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    Transformational government (t-government) was initiated in 2006 in the UK as part of a broader ranging public sector reform agenda. Three main perspectives of t-government feature citizen centricity, shared service culture, and professionalism as enablers of integrated citizen-customer feedback for policy development and the reengineering of public services by using Information Society Technologies (IST). These initiatives have seen as an effort of upholding democracy process in giving citizen’s their right to address their needs. Protecting citizen’s information privacy and security is one of the essential components in the citizen centric model. In addition, the development of a privacy policy for t-government needs to feature citizen opinion and expressed preferences on sensitive information. This study investigates Malaysian citizens’ privacy preferences and priority through sensitivity classification as part of the initial investigation for developing a privacy framework in t-government.

    Original languageEnglish
    Pages (from-to)503-517
    Number of pages15
    JournalJournal of Fundamental and Applied Sciences
    Publication statusPublished - 12 Sep 2017



    • transformation government, privacy preferences, sensitivity classification

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