Abstract
The research adopts a constructivist grounded theory approach combining different methodologies including a pan-EU qualitative questionnaire, interviews with international healthcare providers and a case study of NHS Scotland. Here, documentation analysis, observation and in-depth interviews were undertaken involving NHS stakeholders.
The analysis shows evidence that measuring estates performance has limited value for individual NHS boards regarding strategic decisions related to long term planning and investment. This was due to design issues and the prioritisation of clinical delivery which contribute to the neglect of the estate as a consideration in long-term strategic planning. This misalignment results in a tool which is valuable for accountability but which is less helpful to NHS boards in shaping future decisions around the estate.
Responding to a gap in understanding around the application of performance measurement in the context of healthcare estates, this research provides three recommendations to promote a more effective and relevant performance measurement system. These actively recognise the importance of the estate within strategic decision making as helping to inform the long term planning and management of the estate within the individual NHS boards.
This paper shows the current role of performance measurement for the strategic management of healthcare estates and identifies issues related to its applicability and value.
| Original language | English |
|---|---|
| Journal | Journal of Facilities Management |
| DOIs | |
| Publication status | Published - 31 May 2018 |
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Keywords
- decision making, healthcare
- estates and facilities management
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Performance measurement for the strategic management of healthcare estates. / Rodriguez-Labajos, Laura; Thomson, Craig; O'Brien, Geraldine.
In: Journal of Facilities Management, 31.05.2018.Research output: Contribution to journal › Article
TY - JOUR
T1 - Performance measurement for the strategic management of healthcare estates
AU - Rodriguez-Labajos, Laura
AU - Thomson, Craig
AU - O'Brien, Geraldine
N1 - Acceptance in SAN Query to author re pub date, author confirmed May 2018 (6-8-18) AAM: no embargo upon publication Added pre-pub embargo end date. ET 30/10/19
PY - 2018/5/31
Y1 - 2018/5/31
N2 - The purpose of this paper is to explore the role of performance measurement in current practice for the strategic management of healthcare estates.The research adopts a constructivist grounded theory approach combining different methodologies including a pan-EU qualitative questionnaire, interviews with international healthcare providers and a case study of NHS Scotland. Here, documentation analysis, observation and in-depth interviews were undertaken involving NHS stakeholders.The analysis shows evidence that measuring estates performance has limited value for individual NHS boards regarding strategic decisions related to long term planning and investment. This was due to design issues and the prioritisation of clinical delivery which contribute to the neglect of the estate as a consideration in long-term strategic planning. This misalignment results in a tool which is valuable for accountability but which is less helpful to NHS boards in shaping future decisions around the estate.Responding to a gap in understanding around the application of performance measurement in the context of healthcare estates, this research provides three recommendations to promote a more effective and relevant performance measurement system. These actively recognise the importance of the estate within strategic decision making as helping to inform the long term planning and management of the estate within the individual NHS boards.This paper shows the current role of performance measurement for the strategic management of healthcare estates and identifies issues related to its applicability and value.
AB - The purpose of this paper is to explore the role of performance measurement in current practice for the strategic management of healthcare estates.The research adopts a constructivist grounded theory approach combining different methodologies including a pan-EU qualitative questionnaire, interviews with international healthcare providers and a case study of NHS Scotland. Here, documentation analysis, observation and in-depth interviews were undertaken involving NHS stakeholders.The analysis shows evidence that measuring estates performance has limited value for individual NHS boards regarding strategic decisions related to long term planning and investment. This was due to design issues and the prioritisation of clinical delivery which contribute to the neglect of the estate as a consideration in long-term strategic planning. This misalignment results in a tool which is valuable for accountability but which is less helpful to NHS boards in shaping future decisions around the estate.Responding to a gap in understanding around the application of performance measurement in the context of healthcare estates, this research provides three recommendations to promote a more effective and relevant performance measurement system. These actively recognise the importance of the estate within strategic decision making as helping to inform the long term planning and management of the estate within the individual NHS boards.This paper shows the current role of performance measurement for the strategic management of healthcare estates and identifies issues related to its applicability and value.
KW - decision making, healthcare
KW - estates and facilities management
U2 - 10.1108/JFM-10-2017-0052
DO - 10.1108/JFM-10-2017-0052
M3 - Article
JO - Journal of Facilities Management
JF - Journal of Facilities Management
SN - 1472-5967
ER -