Abstract
Purpose
The purpose of this study is to explore the role of performance measurement in current practices for strategic management of health-care estates.
Design/methodology/approach
The research adopts a constructivist grounded theory approach, combining different methodologies of a pan-European qualitative questionnaire, interviews with international health-care providers and a case study of National Health Services (NHS) Scotland. Here, documentation analysis, observations and in-depth interviews involving NHS stakeholders were undertaken.
Findings
The analysis shows evidence that measuring estate performance has limited value for individual NHS boards regarding strategic decisions related to long-term planning and investment. This was due to design issues and the prioritisation of clinical delivery, which contribute to the neglect of the estate as a consideration in long-term strategic planning. This misalignment results in a tool which is valuable for accountability but which is less helpful to NHS boards in shaping future decisions around the estate.
Practical implications
Responding to a gap in understanding of the application of performance measurement in the context of health-care estates, this research provides three recommendations to promote a more effective and relevant performance measurement system. These actively recognise the importance of the estate within strategic decision-making as helping to inform the long-term planning and management of the estate within the individual NHS boards.
Originality/value
This paper shows the current role of performance measurement for the strategic management of health-care estates and identifies issues related to its applicability and value.
The purpose of this study is to explore the role of performance measurement in current practices for strategic management of health-care estates.
Design/methodology/approach
The research adopts a constructivist grounded theory approach, combining different methodologies of a pan-European qualitative questionnaire, interviews with international health-care providers and a case study of National Health Services (NHS) Scotland. Here, documentation analysis, observations and in-depth interviews involving NHS stakeholders were undertaken.
Findings
The analysis shows evidence that measuring estate performance has limited value for individual NHS boards regarding strategic decisions related to long-term planning and investment. This was due to design issues and the prioritisation of clinical delivery, which contribute to the neglect of the estate as a consideration in long-term strategic planning. This misalignment results in a tool which is valuable for accountability but which is less helpful to NHS boards in shaping future decisions around the estate.
Practical implications
Responding to a gap in understanding of the application of performance measurement in the context of health-care estates, this research provides three recommendations to promote a more effective and relevant performance measurement system. These actively recognise the importance of the estate within strategic decision-making as helping to inform the long-term planning and management of the estate within the individual NHS boards.
Originality/value
This paper shows the current role of performance measurement for the strategic management of health-care estates and identifies issues related to its applicability and value.
| Original language | English |
|---|---|
| Pages (from-to) | 217-232 |
| Number of pages | 16 |
| Journal | Journal of Facilities Management |
| Volume | 16 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 8 May 2018 |
Keywords
- decision making, healthcare
- estates and facilities management
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Craig Thomson
- Department of Civil Engineering and Environmental Management - Deputy Head of Department
- Civil Engineering and Environmental Management - Reader
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