Abstract
The purpose of the paper is to assess the state of performance management within the public sector and suggest areas for further research. The expected improvements in performance, accountability, transparency, quality of service and value for money have not yet materialised in the public sector. There are three classes of problems with performance management in the public sector – technical, systems and involvement. Externally imposed restructurings and reorganisations restrict the successful implementation of performance management.
Original language | English |
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Pages (from-to) | 478-498 |
Number of pages | 21 |
Journal | International Journal of Public Sector Management |
Volume | 22 |
Issue number | 6 |
DOIs | |
Publication status | Published - 1 Jan 2009 |
Keywords
- performance management
- change management
- public sector