Patent remedies: online management of IP services

Allan Gordon, Jim Adams, Alexis Barlow, Peter Duncan, John Huntley, Martin Jones

Research output: Contribution to journalArticlepeer-review


This paper was inspired by work currently in progress under a DTI (Department of Trade and Industry) funded KTP (Knowledge Transfer Partnership) Project between Kennedy’s Patent and Glasgow Caledonian University. The project offers a unique opportunity to study the interplay between the firm's business exigencies, and the constantly evolving legal and procedural framework within which the firm operates. The particular focus of the paper is the issues raised by the provision of online legal/quasi-legal services in an ‘e-government’ context. The paper focuses on the practical issues and changes wrought by the incorporation of information and communications technologies (ICTs) in the form of electronic filing within a case management system in the patent and trademark law domain. In addition to exploring the drivers for, and management of, this change process, it considers the implications of such processes, not only in the relationship between the firm and the patent offices involved, but also between the firm, its clients and other agents. The paper attempts to extrapolate wider lessons of more general application to the provision of legal services.

Original languageEnglish
Publication statusPublished - 1 Jun 2006


  • IP services
  • patents


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