New development: strategic user orientation in public services delivery—the missing link in the strategic trinity?

Stephen P. Osborne, Maria Cucciniello, Greta Nasi, Kirsty Strokosch

Research output: Contribution to journalArticle

9 Citations (Scopus)
62 Downloads (Pure)

Abstract

This article explores the application of strategic planning and management to public service organizations (PSOs). It argues that the impact of these approaches has been limited by the absence of an underlying strategic orientation towards value creation that would provide a value base upon which to embed these approaches within PSOs. It argues further for such an orientation to privilege the need for public services to add value to the lives of citizens and service users and not to focus solely upon internal measures of efficiency and performance.

This article provides direct guidance to public service policy-makers and managers on the importance of a strategic orientation in order to enhance the impact of public services upon citizens and public service users. It provides advice as to how to enact and take forward such an orientation within public service organizations.
Original languageEnglish
Pages (from-to)172-175
Number of pages4
JournalPublic Money and Management
Volume41
Issue number2
Early online date13 May 2020
DOIs
Publication statusPublished - 13 May 2020

Keywords

  • value creation
  • citizens
  • strategic orientation
  • service users
  • strategic management
  • strategic planning

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Sociology and Political Science
  • Public Administration

Fingerprint

Dive into the research topics of 'New development: strategic user orientation in public services delivery—the missing link in the strategic trinity?'. Together they form a unique fingerprint.

Cite this