New development: ‘Appreciate–Engage–Facilitate’—the role of public managers in value creation in public service ecosystems

Stephen P. Osborne; Madeline Powell; Tie Cui; Kirsty Strokosch

doi:10.1080/09540962.2021.1916189

New development: ‘Appreciate–Engage–Facilitate’—the role of public managers in value creation in public service ecosystems

Stephen P. Osborne, Madeline Powell, Tie Cui, Kirsty Strokosch

Research output: Contribution to journal › Article

35 Citations (Scopus)

71 Downloads (Pure)

Abstract

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

Original language	English
Pages (from-to)	668-671
Number of pages	4
Journal	Public Money and Management
Volume	41
Issue number	8
Early online date	12 May 2021
DOIs	https://doi.org/10.1080/09540962.2021.1916189
Publication status	Published - 17 Nov 2021
Externally published	Yes

Keywords

public managers
public service ecosystem
public service logic
public services
value creation

ASJC Scopus subject areas

General Business,Management and Accounting
Sociology and Political Science
Public Administration

Documents and Links

10.1080/09540962.2021.1916189

Osborne, S.P. et al (2021) New development: ‘Appreciate–Engage–Facilitate’—the role of public managers in value creation in public service ecosystems
© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Final published version, 1.26 MBLicence: CC BY-NC-ND

Cite this

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AB - This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

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KW - value creation

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DO - 10.1080/09540962.2021.1916189

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New development: ‘Appreciate–Engage–Facilitate’—the role of public managers in value creation in public service ecosystems

Abstract

Keywords

ASJC Scopus subject areas

Documents and Links

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