New development: ‘Appreciate–Engage–Facilitate’—the role of public managers in value creation in public service ecosystems

Stephen P. Osborne, Madeline Powell, Tie Cui, Kirsty Strokosch

Research output: Contribution to journalArticle

9 Citations (Scopus)
14 Downloads (Pure)

Abstract

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.
Original languageEnglish
Pages (from-to)668-671
Number of pages4
JournalPublic Money and Management
Volume41
Issue number8
Early online date12 May 2021
DOIs
Publication statusPublished - 17 Nov 2021

Keywords

  • public managers
  • public service ecosystem
  • public service logic
  • public services
  • value creation

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Sociology and Political Science
  • Public Administration

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