Narrating your work: an approach to supporting knowledge sharing in virtual teams

Anoush Margaryan*, Eleni Boursinou, Dane Lukic, Hans de Zwart

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

12 Citations (Scopus)

Abstract

We propose an approach to enhancing knowledge sharing and connectedness in distributed teams. Termed ‘Narrating Your Work’ (NYW), the approach involves members of distributed team using a microblogging tool to post regular updates about their current work, accomplishments, and issues. The NYW approach was evaluated within a geographically and temporally distributed team at Shell International for a period of one month, using a mixed-method research design. Methodology comprised of a quantitative survey, followed by semi-structured interviews and analysis of microblogging updates posted during the month in which the approach was being trialled. The evaluation results suggest that NYW was viewed as a valid and practical approach to enhancing knowledge sharing and connectedness. A range of barriers and enablers that could impact the future application and embedding of the approach are identified and recommendations for implementation are outlined.
Original languageEnglish
Pages (from-to)391-400
Number of pages10
JournalKnowledge Management Research and Practice
Volume13
Issue number4
Early online date10 Mar 2014
DOIs
Publication statusPublished - 1 Nov 2015

Keywords

  • knowledge sharing
  • microblogging
  • distributed teams
  • networks
  • organisational learning
  • narrative approaches

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