We propose an approach to enhancing knowledge sharing and connectedness in distributed teams. Termed ‘Narrating Your Work’ (NYW), the approach involves members of distributed team using a microblogging tool to post regular updates about their current work, accomplishments, and issues. The NYW approach was evaluated within a geographically and temporally distributed team at Shell International for a period of one month, using a mixed-method research design. Methodology comprised of a quantitative survey, followed by semi-structured interviews and analysis of microblogging updates posted during the month in which the approach was being trialled. The evaluation results suggest that NYW was viewed as a valid and practical approach to enhancing knowledge sharing and connectedness. A range of barriers and enablers that could impact the future application and embedding of the approach are identified and recommendations for implementation are outlined.
- knowledge sharing
- distributed teams
- organisational learning
- narrative approaches
Margaryan, A., Boursinou, E., Lukic, D., & de Zwart, H. (2015). Narrating your work: an approach to supporting knowledge sharing in virtual teams. Knowledge Management Research and Practice, 13(4), 391-400. https://doi.org/10.1057/kmrp.2013.58