Modelling continuous improvement maturity in the public sector: key stages and indicators

Research output: Contribution to journalArticle


This article explores the challenges in ensuring that a continuous improvement (CI) culture is diffused throughout an organisation. It presents a model of CI maturity that has been developed following a review of literature and earlier empirical work undertaken across the UK public sector. The model is based on a set of eight organisational behaviours that can be used to gauge and guide organisational progress along three key stages of CI maturity: going through the motions, transforming and embedding.
Original languageEnglish
Pages (from-to)1-15
Number of pages15
JournalTotal Quality Management and Business Excellence
Early online date13 Dec 2012
Publication statusPublished - 2013



  • continuous improvement
  • public sector
  • quality management

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