Measuring the quality of learning from incidents processes in the workplace

Dane Lukic, Allison Littlejohn, Anoush Margaryan

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Effective learning is essential for a safe workplace. Through learning from incidents (LFI), knowledge is accumulated and embedded within the work environment in ways that can prevent future incidents. In order to improve their LFI processes, organisations need an instrument that would enable them to diagnose the quality and effectiveness of their LFI processes. This paper describes the process of developing and validating an instrument to measure the quality of LFI processes and practices: the Learning from Incident Questionnaire (LFIQ). The LFIQ interrogates and surfaces employees’ perceptions and experiences of LFI processes and practices, such as incident analysis, or the distribution of outcomes and recommendations. By gaining insight into employees’ perspectives on LFI, frontline managers and supervisors will have evidence on which to base improvements to the local work environment and prioritise areas for improvement. The paper discusses the results of the first round of validation in a large multinational company in the energy sector and indicates steps for future instrument development.
    Original languageEnglish
    Title of host publicationProceedings of the Researching, Work and Learning Conference
    Publication statusPublished - 2013

    Keywords

    • assessment
    • learning quality
    • incidents processes
    • workplace

    Fingerprint Dive into the research topics of 'Measuring the quality of learning from incidents processes in the workplace'. Together they form a unique fingerprint.

  • Cite this

    Lukic, D., Littlejohn, A., & Margaryan, A. (2013). Measuring the quality of learning from incidents processes in the workplace. In Proceedings of the Researching, Work and Learning Conference