Managing citizen identity information in e-government service relationships in the UK: the emergence of a surveillance state or a service state?

Governments are introducing new digital Identity Management (IDM) systems into public service relationships with citizens. These IDM systems not only can support governments in their modernization efforts, they are also expected to lead to significant informational changes in the citizen-government relationships. Thus far however, there is little empirical knowledge available about what changes are occurring in these emerging e-government service relationships as a result of using new IDM systems.