Managing citizen identity information in e-government service relationships in the UK: the emergence of a surveillance state or a service state?

A. Miriam B. Lips, John A. Taylor, Joe Organ

Research output: Contribution to journalArticle


Governments are introducing new digital Identity Management (IDM) systems into public service relationships with citizens. These IDM systems not only can support governments in their modernization efforts, they are also expected to lead to significant informational changes in the citizen-government relationships. Thus far however, there is little empirical knowledge available about what changes are occurring in these emerging e-government service relationships as a result of using new IDM systems.

Original languageEnglish
Pages (from-to)833-856
Number of pages24
JournalPublic Management Review
Issue number6
Publication statusPublished - 1 Nov 2009



  • e-government
  • technology
  • public services
  • digital identification management systems

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