TY - JOUR
T1 - Making client values explicit in value management workshops
AU - Kelly, John
N1 - Originally published in: Construction Management and Economics (2007), 25 (4), pp.435-442.
PY - 2007/4/1
Y1 - 2007/4/1
N2 - Value management is a project-focused process that makes explicit and appraises the functional benefits of a product, process or service consistent with a value system determined by the client. The value system of the client necessarily requires a method for value setting using harder performance variables than the commonly described facets of time, cost and quality. Current value theory is critically appraised in the context of current value management practice. The research proposition is that the constituent parts of time, cost and quality can be made overt enabling a client to express satisfaction in terms of a finite number of variables enabling the explicit statement of client value within a value management workshop. An action research study into the discovery of the component parts of the client's value system at the early stages of construction projects concludes that the variables are the nine non-correlated, high order, discretionary performance variables of capital expenditure, operational expenditure, time, esteem, environment, exchange, politics/community, flexibility and comfort.
AB - Value management is a project-focused process that makes explicit and appraises the functional benefits of a product, process or service consistent with a value system determined by the client. The value system of the client necessarily requires a method for value setting using harder performance variables than the commonly described facets of time, cost and quality. Current value theory is critically appraised in the context of current value management practice. The research proposition is that the constituent parts of time, cost and quality can be made overt enabling a client to express satisfaction in terms of a finite number of variables enabling the explicit statement of client value within a value management workshop. An action research study into the discovery of the component parts of the client's value system at the early stages of construction projects concludes that the variables are the nine non-correlated, high order, discretionary performance variables of capital expenditure, operational expenditure, time, esteem, environment, exchange, politics/community, flexibility and comfort.
KW - value management
KW - function analysis
U2 - 10.1080/01446190601071839
DO - 10.1080/01446190601071839
M3 - Article
JO - Construction Management and Economics
JF - Construction Management and Economics
SN - 0144-6193
ER -