Learning from Incidents Questionnaire (LFIQ): the validation of an instrument designed to measure the quality of learning from incidents in organisations

Allison Littlejohn*, Anoush Margaryan, Gabriele Vojt, Dane Lukic

*Corresponding author for this work

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Abstract

Effective learning is essential for a safe workplace. Through learning from incidents (LFI), knowledge is applied and embedded within the work environment in ways that can prevent future incidents. In order to improve their LFI processes, such as incident reporting and analysis, or the dissemination of investigation outputs, organisations need an instrument that allows them to diagnose the quality and effectiveness of their LFI processes, making sure that LFI leads to positive safety outcomes. This paper outlines an instrument that measures the quality of LFI processes and practices: the Learning from Incident Questionnaire (LFIQ). The LFIQ identifies employees’ perceptions and experiences of LFI processes and practices. This paper describes the validation of the LFIQ instrument via a pilot study conducted at two energy companies involving 781 participants. Through factor analysis the instrument was shown to have sufficient validity to become a useful tool for industry; by gaining insight into employees’ perspectives on LFI, frontline managers and supervisors can have evidence on which to base improvements to the local work environment and prioritise areas for improvement.
Original languageEnglish
Pages (from-to)80-93
Number of pages14
JournalSafety Science
Volume99
Issue numberA
Early online date18 Mar 2017
DOIs
Publication statusPublished - Nov 2017

Keywords

  • learning from incidents
  • organisations
  • health and safety
  • workplace

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