It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives

Stephen P. Osborne*, Kirsty Strokosch

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

306 Citations (Scopus)

Abstract

We propose an important theoretical development for our understanding of the co-production of public services. It combines the insights from both public administration and services management theory to produce a novel typology of co-production. This clarifies its role at the operational and strategic levels, as well as its potential for transformational change in public services. Understanding co-production in this way provides a basis through which to explore a whole range of dimensions of co-production that were previously undifferentiated.
Original languageEnglish
Pages (from-to)S31-S47
Number of pages17
JournalBritish Journal of Management
Volume24
Issue numberS1
Early online date7 Aug 2013
DOIs
Publication statusPublished - Sep 2013

Keywords

  • public services
  • public administration
  • services management

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