Investigating design issues in household environments

Lynne Baillie, David Benyon, C. Macaulay, M. G. Petersen

    Research output: Contribution to journalArticle

    Abstract

    This paper argues that the current involvement of end users in the design of technological artefacts is too superficial. It is common to involve people in requirements generation, but rarely in product inception or design. A study is reported involving five households in central Scotland, who were each visited on three occasions, using a new investigative framework. Illustrative examples are provided of the strengths and weaknesses of the methods used. Despite the latter, it is demonstrated that the general public can both generate and critique design ideas and that valuable contributions to understanding people's relationships with technologies can be expected both from children and from the elderly.

    Original languageEnglish
    JournalCognition, Technology and Work
    Publication statusPublished - 1 Apr 2003

    Fingerprint

    Household
    Scotland
    End Users
    Artifact
    General Public

    Keywords

    • home
    • technology
    • elderly
    • user centred design

    Cite this

    Baillie, L., Benyon, D., Macaulay, C., & Petersen, M. G. (2003). Investigating design issues in household environments. Cognition, Technology and Work.
    Baillie, Lynne ; Benyon, David ; Macaulay, C. ; Petersen, M. G. / Investigating design issues in household environments. In: Cognition, Technology and Work. 2003.
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    abstract = "This paper argues that the current involvement of end users in the design of technological artefacts is too superficial. It is common to involve people in requirements generation, but rarely in product inception or design. A study is reported involving five households in central Scotland, who were each visited on three occasions, using a new investigative framework. Illustrative examples are provided of the strengths and weaknesses of the methods used. Despite the latter, it is demonstrated that the general public can both generate and critique design ideas and that valuable contributions to understanding people's relationships with technologies can be expected both from children and from the elderly.",
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    author = "Lynne Baillie and David Benyon and C. Macaulay and Petersen, {M. G.}",
    note = "Originally published in: Cognition, Technology and Work (2003), 5 (1), pp.33-43.",
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    Baillie, L, Benyon, D, Macaulay, C & Petersen, MG 2003, 'Investigating design issues in household environments', Cognition, Technology and Work.

    Investigating design issues in household environments. / Baillie, Lynne; Benyon, David; Macaulay, C.; Petersen, M. G.

    In: Cognition, Technology and Work, 01.04.2003.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - Investigating design issues in household environments

    AU - Baillie, Lynne

    AU - Benyon, David

    AU - Macaulay, C.

    AU - Petersen, M. G.

    N1 - Originally published in: Cognition, Technology and Work (2003), 5 (1), pp.33-43.

    PY - 2003/4/1

    Y1 - 2003/4/1

    N2 - This paper argues that the current involvement of end users in the design of technological artefacts is too superficial. It is common to involve people in requirements generation, but rarely in product inception or design. A study is reported involving five households in central Scotland, who were each visited on three occasions, using a new investigative framework. Illustrative examples are provided of the strengths and weaknesses of the methods used. Despite the latter, it is demonstrated that the general public can both generate and critique design ideas and that valuable contributions to understanding people's relationships with technologies can be expected both from children and from the elderly.

    AB - This paper argues that the current involvement of end users in the design of technological artefacts is too superficial. It is common to involve people in requirements generation, but rarely in product inception or design. A study is reported involving five households in central Scotland, who were each visited on three occasions, using a new investigative framework. Illustrative examples are provided of the strengths and weaknesses of the methods used. Despite the latter, it is demonstrated that the general public can both generate and critique design ideas and that valuable contributions to understanding people's relationships with technologies can be expected both from children and from the elderly.

    KW - home

    KW - technology

    KW - elderly

    KW - user centred design

    M3 - Article

    JO - Cognition, Technology and Work

    JF - Cognition, Technology and Work

    SN - 1435-5558

    ER -

    Baillie L, Benyon D, Macaulay C, Petersen MG. Investigating design issues in household environments. Cognition, Technology and Work. 2003 Apr 1.