The value from Information Technology (IT) has long been a debatable issue in business. As investments in IT continue to increase, so do the reliance of most organizations on their in-place technical infrastructure and the performance of their IT function. IT enabled service innovation by its very nature is elusive and hard to measure. Our approach seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT when introducing service innovation. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We offer some lessons learnt and suggest a more 'in sync' way for businesses evaluating their IT enabling service innovations.
|Publisher||Lambert Academic Publishing|
|Number of pages||80|
|Publication status||Published - Jun 2014|
- service technology
- value from investment
Grant, K., Edgar, D., Meyer, M., Tassos, A., & Kuusisto, J. (2014). Innovation, Service Innovation and Measuring Technology Innovation: A Disjointed State between Theory and Practice. Lambert Academic Publishing. https://www.lap-publishing.com/catalog/details//store/gb/book/978-3-659-54722-5/innnovation,-service-innovation-and-measuring-technology-innovation