Information and communication technologies: reshaping voluntary organizations?

Eleanor Burt, John A. Taylor

Research output: Contribution to journalArticlepeer-review

64 Citations (Scopus)


Electronic networking holds the promise of innovation with involuntary organizations as they seek to respond to deep shifts in the social, economic, and political spheres in which they operate. Evidence from our study of U.K. voluntary organizations demonstrates relatively low uptake of the core networking technologies and applications essential to support the reconfiguration of key relationships in and around the organizations. Friends of the Earth and the Samaritans are exceptions to this trend. Case studies of these organizations suggest they are using information and communication technologies to reshape internal relationships and reconfigure relationships externally. The extent to which the organizations are reconfiguring around intelligent campaigning and intelligent client service is tempered by their long-standing values.

Original languageEnglish
JournalNonprofit Management and Leadership
Publication statusPublished - 1 Nov 2000


  • voluntary organizations
  • ICT


Dive into the research topics of 'Information and communication technologies: reshaping voluntary organizations?'. Together they form a unique fingerprint.

Cite this