Improving professionalism in construction customer satisfaction: the pinnacle approach

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

No abstract.

Original language	English
Title of host publication	Proceedings from the RICS/COBRA Conference 2012 11-13th September, Las Vegas
Publication status	Published - 2012

@inproceedings{d31d66bf20e3425e8ca5401eebe1d2c4,

title = "Improving professionalism in construction customer satisfaction: the pinnacle approach",

abstract = "No abstract.",

keywords = "customer satisfaction, construction industry",

author = "Nicola Callaghan and Nigel Craig and James Sommerville",

year = "2012",

language = "English",

booktitle = "Proceedings from the RICS/COBRA Conference 2012 11-13th September, Las Vegas",

}

TY - GEN

T1 - Improving professionalism in construction customer satisfaction: the pinnacle approach

AU - Callaghan, Nicola

AU - Craig, Nigel

AU - Sommerville, James

PY - 2012

Y1 - 2012

N2 - No abstract.

AB - No abstract.

KW - customer satisfaction

KW - construction industry

UR - http://iall.org/event/cobra-2012-rics-international-research-conference/

M3 - Conference contribution

BT - Proceedings from the RICS/COBRA Conference 2012 11-13th September, Las Vegas

ER -