Improved quality in the UK house building sector since surveys began in 2000?

The private house building sector has had results from seven customer satisfaction surveys since 2000, the latest being 2009 and each survey has shown an increase in snagging items in new houses. The surveys themselves were self-completion postal surveys initiated by two industry bodies (Housing Forum and the HBF) to new home owners whom had recently purchased a house built by a private house building developer within the UK. Response rates over the six years since HBF undertook the survey range from 39.8% (71,481 surveys sent out) in 2008 to 52.1% (40,075 surveys sent out) in 2009.