Improved quality in the UK house building sector since surveys began in 2000?

Tony Auchterlounie, Nigel Craig

    Research output: Contribution to conferencePaper

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    Abstract

    The private house building sector has had results from seven customer satisfaction surveys since 2000, the latest being 2009 and each survey has shown an increase in snagging items in new houses. The surveys themselves were self-completion postal surveys initiated by two industry bodies (Housing Forum and the HBF) to new home owners whom had recently purchased a house built by a private house building developer within the UK. Response rates over the six years since HBF undertook the survey range from 39.8% (71,481 surveys sent out) in 2008 to 52.1% (40,075 surveys sent out) in 2009.

    Original languageEnglish
    Publication statusPublished - 1 Jan 2010
    EventThe Royal Institution of Chartered Surveyors (RICS) – Annual Construction, Building and Real Estate Research Conference 2010 - Paris, France
    Duration: 2 Sept 20103 Sept 2010

    Conference

    ConferenceThe Royal Institution of Chartered Surveyors (RICS) – Annual Construction, Building and Real Estate Research Conference 2010
    Abbreviated titleCOBRA 2010
    Country/TerritoryFrance
    CityParis
    Period2/09/103/09/10

    Keywords

    • construction quality
    • surveys
    • UK house building sector

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