Abstract
The private house building sector has had results from seven customer satisfaction surveys since 2000, the latest being 2009 and each survey has shown an increase in snagging items in new houses. The surveys themselves were self-completion postal surveys initiated by two industry bodies (Housing Forum and the HBF) to new home owners whom had recently purchased a house built by a private house building developer within the UK. Response rates over the six years since HBF undertook the survey range from 39.8% (71,481 surveys sent out) in 2008 to 52.1% (40,075 surveys sent out) in 2009.
| Original language | English |
|---|---|
| Publication status | Published - 1 Jan 2010 |
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Keywords
- construction quality
- surveys
- UK house building sector
Cite this
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Improved quality in the UK house building sector since surveys began in 2000? / Auchterlounie, Tony; Craig, Nigel.
2010.Research output: Contribution to conference › Paper
TY - CONF
T1 - Improved quality in the UK house building sector since surveys began in 2000?
AU - Auchterlounie, Tony
AU - Craig, Nigel
N1 - <p>Paper presented at: COBRA 2010 Conference (The Construction, Building and Real Estate Research Conference of the Royal Institution of Chartered Surveyors), Paris, 2-3 September 2010. Conference website: <a href="http://www.cobra2010.com/">http://www.cobra2010.com/</a></p>
PY - 2010/1/1
Y1 - 2010/1/1
N2 - The private house building sector has had results from seven customer satisfaction surveys since 2000, the latest being 2009 and each survey has shown an increase in snagging items in new houses. The surveys themselves were self-completion postal surveys initiated by two industry bodies (Housing Forum and the HBF) to new home owners whom had recently purchased a house built by a private house building developer within the UK. Response rates over the six years since HBF undertook the survey range from 39.8% (71,481 surveys sent out) in 2008 to 52.1% (40,075 surveys sent out) in 2009.
AB - The private house building sector has had results from seven customer satisfaction surveys since 2000, the latest being 2009 and each survey has shown an increase in snagging items in new houses. The surveys themselves were self-completion postal surveys initiated by two industry bodies (Housing Forum and the HBF) to new home owners whom had recently purchased a house built by a private house building developer within the UK. Response rates over the six years since HBF undertook the survey range from 39.8% (71,481 surveys sent out) in 2008 to 52.1% (40,075 surveys sent out) in 2009.
KW - construction quality
KW - surveys
KW - UK house building sector
M3 - Paper
ER -