Identifying Knowledge Gap to Meet Client Project Requirements in Refurbishment Projects

Cynthia Lee

    Research output: Contribution to journalArticlepeer-review


    Refurbishment can be a complicated process
    which requires a wide variety of skills from the project team. A
    knowledgeable project team that is able to understand and interpret
    client's requirements and rely on their knowledge and
    experience to meet client's requirements is likely to increase the
    chance of delivering a project on time and within budget. Very
    often, a major cause of process delays is the lack of timely, correct
    information or knowledge, which slows down or halts the work.
    Until appropriate information or knowledge is acquired for the
    performance of tasks, there will be a delay and consequent incurrence
    of costs. This paper illustrates the development of a
    methodology for the matching of knowledge of the project team
    with client's project requirements during the refurbishment
    process. Through the matching process, knowledge gap between
    the existing knowledge of the project team and the required
    knowledge is identi¯ed and knowledge is captured to ¯ll this gap.
    Original languageEnglish
    Number of pages14
    JournalJournal of Information and Knowledge Management
    Issue number2
    Publication statusPublished - 10 Jun 2015


    • Knowledge capture
    • knowledge gap
    • knowledge management
    • project requirements
    • refurbishment


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