Identifying Knowledge Gap to Meet Client Project Requirements in Refurbishment Projects

Refurbishment can be a complicated process
which requires a wide variety of skills from the project team. A
knowledgeable project team that is able to understand and interpret
client's requirements and rely on their knowledge and
experience to meet client's requirements is likely to increase the
chance of delivering a project on time and within budget. Very
often, a major cause of process delays is the lack of timely, correct
information or knowledge, which slows down or halts the work.
Until appropriate information or knowledge is acquired for the
performance of tasks, there will be a delay and consequent incurrence
of costs. This paper illustrates the development of a
methodology for the matching of knowledge of the project team
with client's project requirements during the refurbishment
process. Through the matching process, knowledge gap between
the existing knowledge of the project team and the required
knowledge is identi¯ed and knowledge is captured to ¯ll this gap.