Identification practices in government: citizen surveillance and the quest for public service improvement

John A. Taylor; A. Miriam B. Lips; Joe Organ

doi:10.1007/s12394-009-0007-5

Identification practices in government: citizen surveillance and the quest for public service improvement

John A. Taylor, A. Miriam B. Lips, Joe Organ

GSBS School Office

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Abstract

This paper is concerned with the ambiguities and confusions that arise when studies of the ‘surveillance state’ are contrasted with studies of the ‘service state’. Surveillance studies take a largely negative view of the information capture and handling of personal data by Government agencies. Studies that examine Government service providing take a largely positive view of such data capture as Government is seen to be attempting to enhance service provision to individual citizens.

Original language	English
Pages (from-to)	135-154
Number of pages	20
Journal	Computer Science
Volume	1
Issue number	1
DOIs	https://doi.org/10.1007/s12394-009-0007-5
Publication status	Published - 1 Mar 2008

Keywords

e-government
technology
person indentification
citizen surveillance

Documents and Links

10.1007/s12394-009-0007-5

http://researchonline.gcu.ac.uk/cbs/155

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abstract = "This paper is concerned with the ambiguities and confusions that arise when studies of the {\textquoteleft}surveillance state{\textquoteright} are contrasted with studies of the {\textquoteleft}service state{\textquoteright}. Surveillance studies take a largely negative view of the information capture and handling of personal data by Government agencies. Studies that examine Government service providing take a largely positive view of such data capture as Government is seen to be attempting to enhance service provision to individual citizens.",

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AB - This paper is concerned with the ambiguities and confusions that arise when studies of the ‘surveillance state’ are contrasted with studies of the ‘service state’. Surveillance studies take a largely negative view of the information capture and handling of personal data by Government agencies. Studies that examine Government service providing take a largely positive view of such data capture as Government is seen to be attempting to enhance service provision to individual citizens.

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