How well do voluntary organisations perform on the web as democratic actors?

Eleanor Burt, John A. Taylor

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


Voluntary organizations are key actors within contemporary democratic polities. To be so raises crucial questions about their performance along three dimensions of democratic behaviour - their citizen engagement, their legitimacy, and their public accountability. These questions of performance are made sharper as the World Wide Web brings forward new imperatives and opportunities for these organizations to perform along each of these three dimensions. This article develops and sets out an analytical framework through which an evaluation can begin of whether and how voluntary organizations are using the Web to support and enhance their engagement along these three democratic dimensions.

Original languageEnglish
Pages (from-to)1047-1067
Number of pages21
JournalInformation, Communication and Society
Issue number8
Publication statusPublished - 1 Dec 2008


  • voluntary organisations
  • citizen engagement
  • public accountability


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