Funder demands for quality management in the non-profit sector: challenges and responses in a non-profit infrastructure network

Tila Morris, Susan M. Ogden

    Research output: Contribution to journalArticle


    External pressure by funders can be a catalyst for a more proactive and strategic approach to quality management in the non-profit sector, however it can also lead to cynical responses which do little to promote learning and improvement. This case study of a national infrastructure organization that supports a network of local non-profit organizations provides insight into the attitudes and challenges that can arise from such external, top-down pressure.

    Original languageEnglish
    Pages (from-to)99-106
    Number of pages8
    JournalPublic Money and Management
    Issue number2
    Publication statusPublished - 1 Mar 2011



    • non-profit sector
    • funders
    • quality management

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