Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    53 Downloads (Pure)

    Abstract

    The requirements to improve the healthcare estate, changes in government priorities, the evolving healthcare agenda, and ever tightening budgets are driving estate managers to question what a good health estate looks like. It is crucial to develop a framework that supports providers to define the optimum performance of their estates needed to achieve best value, and ensure it reflects best practice. In this research the estate performance measurement and monitoring approaches for nine international healthcare organisations are reviewed, to identify the attributes and performance indicators that are currently in use and to assess whether they can form the baseline for the approach to developing the framework. The findings show that each organisation employs a list of KPIs that are aligned and tailored to their contextual priorities and policies. Despite the differences between them, the research reveals that there is a common set of attributes and KPIs that are applied by the majority of the healthcare organisations reviewed. The next step of the research seeks to widen the sample and explore the rationale for this through a pan EU survey and focus groups.
    Original languageEnglish
    Title of host publicationProceedings of the 32nd Annual ARCOM Conference
    EditorsPaul Chan, Chris Nielson
    Place of PublicationManchester
    PublisherARCOM
    Pages1213-1223
    Number of pages11
    Volume2
    ISBN (Electronic)978-0-9955463-0-1
    Publication statusPublished - Sep 2016

    Fingerprint

    Health care organization
    Healthcare
    Focus groups
    Performance monitoring
    Performance measurement
    Performance indicators
    Best practice
    Agenda
    Health
    Government
    Rationale
    Managers

    Keywords

    • facilities management, Healthcare estate, Key Performance Indicators, Performance measurement

    Cite this

    Rodriguez-Labajos, L., Thomson, C., & O'Brien, G. (2016). Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level. In P. Chan, & C. Nielson (Eds.), Proceedings of the 32nd Annual ARCOM Conference (Vol. 2, pp. 1213-1223). Manchester: ARCOM.
    Rodriguez-Labajos, Laura ; Thomson, Craig ; O'Brien, Geraldine. / Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level. Proceedings of the 32nd Annual ARCOM Conference. editor / Paul Chan ; Chris Nielson. Vol. 2 Manchester : ARCOM, 2016. pp. 1213-1223
    @inproceedings{4b70e76c135a4d2da4fe0a9b9221c4f6,
    title = "Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level",
    abstract = "The requirements to improve the healthcare estate, changes in government priorities, the evolving healthcare agenda, and ever tightening budgets are driving estate managers to question what a good health estate looks like. It is crucial to develop a framework that supports providers to define the optimum performance of their estates needed to achieve best value, and ensure it reflects best practice. In this research the estate performance measurement and monitoring approaches for nine international healthcare organisations are reviewed, to identify the attributes and performance indicators that are currently in use and to assess whether they can form the baseline for the approach to developing the framework. The findings show that each organisation employs a list of KPIs that are aligned and tailored to their contextual priorities and policies. Despite the differences between them, the research reveals that there is a common set of attributes and KPIs that are applied by the majority of the healthcare organisations reviewed. The next step of the research seeks to widen the sample and explore the rationale for this through a pan EU survey and focus groups.",
    keywords = "facilities management, Healthcare estate, Key Performance Indicators, Performance measurement",
    author = "Laura Rodriguez-Labajos and Craig Thomson and Geraldine O'Brien",
    note = "32nd Annual Conference September 5-7 2016, Manchester. Acceptance email in SAN Online pub date from author AAM: closed and replaced with publisher PDF, as advised by publisher (see email 5-4-17) Linked to paper abstract via ARCOM abstracts database Exception email in SAN",
    year = "2016",
    month = "9",
    language = "English",
    volume = "2",
    pages = "1213--1223",
    editor = "Paul Chan and Chris Nielson",
    booktitle = "Proceedings of the 32nd Annual ARCOM Conference",
    publisher = "ARCOM",

    }

    Rodriguez-Labajos, L, Thomson, C & O'Brien, G 2016, Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level. in P Chan & C Nielson (eds), Proceedings of the 32nd Annual ARCOM Conference. vol. 2, ARCOM, Manchester, pp. 1213-1223.

    Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level. / Rodriguez-Labajos, Laura; Thomson, Craig; O'Brien, Geraldine.

    Proceedings of the 32nd Annual ARCOM Conference. ed. / Paul Chan; Chris Nielson. Vol. 2 Manchester : ARCOM, 2016. p. 1213-1223.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    TY - GEN

    T1 - Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level

    AU - Rodriguez-Labajos, Laura

    AU - Thomson, Craig

    AU - O'Brien, Geraldine

    N1 - 32nd Annual Conference September 5-7 2016, Manchester. Acceptance email in SAN Online pub date from author AAM: closed and replaced with publisher PDF, as advised by publisher (see email 5-4-17) Linked to paper abstract via ARCOM abstracts database Exception email in SAN

    PY - 2016/9

    Y1 - 2016/9

    N2 - The requirements to improve the healthcare estate, changes in government priorities, the evolving healthcare agenda, and ever tightening budgets are driving estate managers to question what a good health estate looks like. It is crucial to develop a framework that supports providers to define the optimum performance of their estates needed to achieve best value, and ensure it reflects best practice. In this research the estate performance measurement and monitoring approaches for nine international healthcare organisations are reviewed, to identify the attributes and performance indicators that are currently in use and to assess whether they can form the baseline for the approach to developing the framework. The findings show that each organisation employs a list of KPIs that are aligned and tailored to their contextual priorities and policies. Despite the differences between them, the research reveals that there is a common set of attributes and KPIs that are applied by the majority of the healthcare organisations reviewed. The next step of the research seeks to widen the sample and explore the rationale for this through a pan EU survey and focus groups.

    AB - The requirements to improve the healthcare estate, changes in government priorities, the evolving healthcare agenda, and ever tightening budgets are driving estate managers to question what a good health estate looks like. It is crucial to develop a framework that supports providers to define the optimum performance of their estates needed to achieve best value, and ensure it reflects best practice. In this research the estate performance measurement and monitoring approaches for nine international healthcare organisations are reviewed, to identify the attributes and performance indicators that are currently in use and to assess whether they can form the baseline for the approach to developing the framework. The findings show that each organisation employs a list of KPIs that are aligned and tailored to their contextual priorities and policies. Despite the differences between them, the research reveals that there is a common set of attributes and KPIs that are applied by the majority of the healthcare organisations reviewed. The next step of the research seeks to widen the sample and explore the rationale for this through a pan EU survey and focus groups.

    KW - facilities management, Healthcare estate, Key Performance Indicators, Performance measurement

    M3 - Conference contribution

    VL - 2

    SP - 1213

    EP - 1223

    BT - Proceedings of the 32nd Annual ARCOM Conference

    A2 - Chan, Paul

    A2 - Nielson, Chris

    PB - ARCOM

    CY - Manchester

    ER -

    Rodriguez-Labajos L, Thomson C, O'Brien G. Exploring the attributes and KPI's adopted by international healthcare providers to measure the performance of their estates at the strategic level. In Chan P, Nielson C, editors, Proceedings of the 32nd Annual ARCOM Conference. Vol. 2. Manchester: ARCOM. 2016. p. 1213-1223