Given the unprecedented levels and pace of change being experienced in the UK’s National Health Service, it is critical to maximize the engagement of key staff. This paper identifies the most important issues that need to be addressed for nurses (the largest group of NHS employees). The case study for this paper on Scottish nurses in a new hospital focused on the interaction between feeling valued, involved and having a voice; and line management support. Themes and challenges for future empirical research are identified. Lessons from the case study will find application internationally.
- change management
- employee engagement