Exploring emotional intelligence and conflict management styles in Dominican Republic construction industry

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose - Emotional intelligence (EI) and conflict management (CM) are essential skills for construction managers towards achieving organizational effectiveness. It is believed that an individual’s EI level is a predictor of the preferred CM styles. This study explored the relationships between EI levels, preferred CM styles and demographic factors in the construction sector of the Dominican Republic.
Design/methodology/approach – The Emotional Intelligence Levels (EIL) and Conflict Management Styles (CMS) of a sample of Civil Engineers in managerial positions were evaluated using the Emotional Intelligence Appraisal (EIA) and Rahim Organizational Conflict Inventory-II (ROCI-II) self-assessment tools.
Findings – There was a strong positive correlation between the rated EIL and the scores of collaboration and compromise styles i.e. participants with higher EIL have stronger fit within the collaboration and compromise styles of managing conflicts. For participants with lower EIL, collaboration and compromise styles were also top preferences, but with no statistical significance. Significant relationships existed between gender, collaboration and compromise styles, and between work experience and collaboration style, with no significant relationship between demographics and EIL.
Practical implications - The construction industry need innovative construction managers whose CM styles and EIL are compatible with the culture and overall organizational objectives.
Originality/value – This is the first study appraising the emotional intelligence and conflict management styles of civil engineers working in Dominican Republic construction industry.
Original languageEnglish
JournalJournal of Engineering, Design and Technology
Publication statusAccepted/In press - 29 Nov 2021

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