DevOps: introducing agility and flexibility to BPO-IT organisations – service providers’ perspective

Charles Ikerionwu, David Edgar

    Research output: Contribution to journalArticle

    61 Downloads (Pure)

    Abstract

    Competition is rife within BPO-IT service providers as outsourcing clients opt for providers’ that will add significant value to their operations. Thus, providers perceive DevOps as one way of improving the quality of clients’ services through in-house development of reliable software. Research findings indicate that DevOps involves internal reorganisation that could provide the best possible option to combine people, process and software development tools. The approach has been widely applied in software development companies purposely for continuous delivery of reliable software, and to add value to client’s services within provider’s domain. This paper presents the findings from a multi case study of DevOps implementation in BPO-IT service provider organisations. The findings suggest the inclusion of DevOps as an element of strategic IT planning to improve competitiveness by reducing costs and quality of services. The developed DevOps framework proposes a team of coordinating teams working together to improving client and providers’ performances combining IT management, software development and processing teams respectively. To illustrate the concept of the framework, a flowchart depicting a stepwise role of each team is developed, allowing for implementation of agility and flexibility into the process and continuous software delivery, reduced time of service delivery, and improved quality of services.
    Original languageEnglish
    Pages (from-to)65-74
    Number of pages10
    JournalSoftware Engineering
    Volume4
    Issue number5
    Early online date27 Dec 2016
    DOIs
    Publication statusPublished - 2016

    Fingerprint

    Agility
    Software
    Service provider
    Software development
    IT services
    Quality of service
    Planning
    Service delivery
    Competitiveness
    Outsourcing
    Reorganization
    Inclusion
    Flowchart
    Costs
    Team working
    IT management

    Keywords

    • BPO-IT
    • outsourcing clients
    • software

    Cite this

    Ikerionwu, Charles ; Edgar, David. / DevOps: introducing agility and flexibility to BPO-IT organisations – service providers’ perspective. In: Software Engineering. 2016 ; Vol. 4, No. 5. pp. 65-74.
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    DevOps: introducing agility and flexibility to BPO-IT organisations – service providers’ perspective. / Ikerionwu, Charles; Edgar, David.

    In: Software Engineering, Vol. 4, No. 5, 2016, p. 65-74.

    Research output: Contribution to journalArticle

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