Developing the first digital bank of Africa: the steps towards the creation of a digital bank in a very challenging environment

Kostantinos Tsanis, Vasilios Stouraitis

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Abstract

The following case study overviews the steps followed to develop the first Digital Bank in Africa. Following a case study method, the crucial decisions made over a 2-year period is analyzed. The challenges of each different phase are described, as well as the outcomes and the impact they had in the bank's digital transformation journey. The case study is accompanied by illustrative strategy tools used during development to make the reader more familiar with the decision made. The case study concludes by highlighting success and failures in digital transformation and lessons for other banks.
Original languageEnglish
Title of host publicationInnovation Management and Growth in Emerging Economies
EditorsHeather C. Webb, Wendy Wu, Hussain Al Numairy
PublisherIGI Global
Chapter9
Pages192-205
Number of pages14
ISBN (Electronic)9781799841968
ISBN (Print)9781799841951
DOIs
Publication statusPublished - 2020

Publication series

NameAdvances in Business Strategy and Competitive Advantage (ABSCA)
PublisherIGI Global
ISSN (Print)2327-3429
ISSN (Electronic)2327-3437

Keywords

  • digital bank
  • Africa
  • digital transformation

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