Abstract
This comment paper calls for a need to view benchmarking as a means to disseminate best practice in small hospitality organizations. Outlines the barriers to benchmarking in the sector and endorses the role and value of grading and award schemes as “external benchmarking” agencies.
| Original language | English |
|---|---|
| Pages (from-to) | 189-190 |
| Number of pages | 2 |
| Journal | International Journal of Contemporary Hospitality Management |
| Volume | 10 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - 1 Sept 1998 |
Keywords
- Benchmarking
- Hotels
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management