Co-production from a public service logic perspective

Kirsty Strokosch, Stephen P. Osborne

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Abstract

This chapter discusses the evolution of co-production within four narratives of reform: New Public Management, Public Value, New Public Service and New Public Governance. It explores how co-production has been understood within each and the factors enabling and constraining its transformative potential. The discussion suggests that the operationalisation of co-production has been impeded by enduring power asymmetries and the normative positioning of the concept. The final sections of the chapter introduce Public Service Logic (PSL) as offering a more holistic understanding of the role of service users during value creation. PSL emphasises the importance of intrinsic modes of participation during delivery (co-experience) and the contextualisation of services (co-construction), but recognises that value can also be created/destroyed for service users through extrinsic processes (co-production and co-design).
Original languageEnglish
Title of host publicationThe Palgrave Handbook of Co-Production of Public Services and Outcomes
EditorsElke Loeffler, Tony Bovaird
PublisherPalgrave Macmillan
Pages117-131
Number of pages15
ISBN (Electronic)9783030537050
ISBN (Print)9783030537043
DOIs
Publication statusPublished - 2021

Keywords

  • co-production
  • value creation
  • public service reform

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