Co-production and the co-creation of value in public services: a perspective from service management

Stephen P. Osborne, Kirsty Strokosch, Zoe Radnor

Research output: Chapter in Book/Report/Conference proceedingChapter

16 Citations (Scopus)
44 Downloads (Pure)

Abstract

Co-production is currently one of the cornerstones of public policy reform across the globe. From a service management perspective, co-production is intrinsic to any service experience. This contrasts to public management theory, where the exploration of co-production is almost exclusively on how to 'add-in' service user input into public services planning and delivery, on a voluntary basis. Service theory makes explicit that co-production is not a normative good—it has the potential to lead to the co-destruction of value as much as to its co-creation. This is true also for public services, though this insight has often been absent from much of the discourse about co-production. The framework provides a robust analytic structure for exploring and evaluating the impact of new developments upon both co-production and upon the co-creation of value in public services delivery. The delivery of public services also creates value for society as a whole and reflects what it values.
Original languageEnglish
Title of host publicationCo-Production and Co-Creation: Engaging Citizens in Public Services
EditorsTaco Brandsen, Trui Steen, Bram Verschuere
PublisherRoutledge
Chapter3
Pages18-26
Number of pages9
ISBN (Electronic)9781315204956
ISBN (Print)9781138700116
DOIs
Publication statusPublished - 2018

Keywords

  • co-production
  • service management
  • public services

ASJC Scopus subject areas

  • Social Sciences(all)
  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

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