Capturing and measuring technology based service innovation: a case analysis within theory and practice

Kevin Grant, Tassos Alefantos, Martin Meyer, David Edgar

    Research output: Contribution to journalArticle

    Abstract

    While economies in the industrialised World have become increasingly knowledge driven and service based, much of the work on capturing and measuring business value is still constrained and steeped in the thinking of the manufacturing era. One area that is more susceptible to measurement is the field of technology based or enhanced services. This case analysis seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We explore how the operator could improve their measurement of business value derived from their IT investment.
    Original languageEnglish
    Pages (from-to)899-905
    Number of pages7
    JournalInternational Journal of Information Management
    Volume33
    Issue number5
    DOIs
    Publication statusPublished - Oct 2013

    Fingerprint

    Innovation
    innovation
    Airports
    airport
    Values
    Gages
    Industry
    manufacturing
    economy

    Keywords

    • service innovation
    • business value
    • technology

    Cite this

    @article{ee6a860309204025a9a507411eee08c0,
    title = "Capturing and measuring technology based service innovation: a case analysis within theory and practice",
    abstract = "While economies in the industrialised World have become increasingly knowledge driven and service based, much of the work on capturing and measuring business value is still constrained and steeped in the thinking of the manufacturing era. One area that is more susceptible to measurement is the field of technology based or enhanced services. This case analysis seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We explore how the operator could improve their measurement of business value derived from their IT investment.",
    keywords = "service innovation, business value, technology",
    author = "Kevin Grant and Tassos Alefantos and Martin Meyer and David Edgar",
    note = "slight difference between title provided by author (Capturing and Measuring Technology Based Service Innovation – A Gap between Theory and Practice) and the published version. ET 11-7-14",
    year = "2013",
    month = "10",
    doi = "10.1016/j.ijinfomgt.2013.07.002",
    language = "English",
    volume = "33",
    pages = "899--905",
    journal = "International Journal of Information Management",
    issn = "0268-4012",
    publisher = "Elsevier B.V.",
    number = "5",

    }

    Capturing and measuring technology based service innovation: a case analysis within theory and practice. / Grant, Kevin; Alefantos, Tassos; Meyer, Martin; Edgar, David.

    In: International Journal of Information Management, Vol. 33, No. 5, 10.2013, p. 899-905.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - Capturing and measuring technology based service innovation: a case analysis within theory and practice

    AU - Grant, Kevin

    AU - Alefantos, Tassos

    AU - Meyer, Martin

    AU - Edgar, David

    N1 - slight difference between title provided by author (Capturing and Measuring Technology Based Service Innovation – A Gap between Theory and Practice) and the published version. ET 11-7-14

    PY - 2013/10

    Y1 - 2013/10

    N2 - While economies in the industrialised World have become increasingly knowledge driven and service based, much of the work on capturing and measuring business value is still constrained and steeped in the thinking of the manufacturing era. One area that is more susceptible to measurement is the field of technology based or enhanced services. This case analysis seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We explore how the operator could improve their measurement of business value derived from their IT investment.

    AB - While economies in the industrialised World have become increasingly knowledge driven and service based, much of the work on capturing and measuring business value is still constrained and steeped in the thinking of the manufacturing era. One area that is more susceptible to measurement is the field of technology based or enhanced services. This case analysis seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We explore how the operator could improve their measurement of business value derived from their IT investment.

    KW - service innovation

    KW - business value

    KW - technology

    U2 - 10.1016/j.ijinfomgt.2013.07.002

    DO - 10.1016/j.ijinfomgt.2013.07.002

    M3 - Article

    VL - 33

    SP - 899

    EP - 905

    JO - International Journal of Information Management

    JF - International Journal of Information Management

    SN - 0268-4012

    IS - 5

    ER -