Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 899-905 |
| Number of pages | 7 |
| Journal | International Journal of Information Management |
| Volume | 33 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - Oct 2013 |
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Keywords
- service innovation
- business value
- technology
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Capturing and measuring technology based service innovation: a case analysis within theory and practice. / Grant, Kevin; Alefantos, Tassos; Meyer, Martin; Edgar, David.
In: International Journal of Information Management, Vol. 33, No. 5, 10.2013, p. 899-905.Research output: Contribution to journal › Article
TY - JOUR
T1 - Capturing and measuring technology based service innovation: a case analysis within theory and practice
AU - Grant, Kevin
AU - Alefantos, Tassos
AU - Meyer, Martin
AU - Edgar, David
N1 - slight difference between title provided by author (Capturing and Measuring Technology Based Service Innovation – A Gap between Theory and Practice) and the published version. ET 11-7-14
PY - 2013/10
Y1 - 2013/10
N2 - While economies in the industrialised World have become increasingly knowledge driven and service based, much of the work on capturing and measuring business value is still constrained and steeped in the thinking of the manufacturing era. One area that is more susceptible to measurement is the field of technology based or enhanced services. This case analysis seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We explore how the operator could improve their measurement of business value derived from their IT investment.
AB - While economies in the industrialised World have become increasingly knowledge driven and service based, much of the work on capturing and measuring business value is still constrained and steeped in the thinking of the manufacturing era. One area that is more susceptible to measurement is the field of technology based or enhanced services. This case analysis seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We explore how the operator could improve their measurement of business value derived from their IT investment.
KW - service innovation
KW - business value
KW - technology
U2 - 10.1016/j.ijinfomgt.2013.07.002
DO - 10.1016/j.ijinfomgt.2013.07.002
M3 - Article
VL - 33
SP - 899
EP - 905
JO - International Journal of Information Management
JF - International Journal of Information Management
SN - 0268-4012
IS - 5
ER -