Capturing and measuring technology based service innovation: a case analysis within theory and practice

Kevin Grant, Tassos Alefantos, Martin Meyer, David Edgar

    Research output: Contribution to journalArticle

    Abstract

    While economies in the industrialised World have become increasingly knowledge driven and service based, much of the work on capturing and measuring business value is still constrained and steeped in the thinking of the manufacturing era. One area that is more susceptible to measurement is the field of technology based or enhanced services. This case analysis seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We explore how the operator could improve their measurement of business value derived from their IT investment.
    Original languageEnglish
    Pages (from-to)899-905
    Number of pages7
    JournalInternational Journal of Information Management
    Volume33
    Issue number5
    DOIs
    Publication statusPublished - Oct 2013

    Keywords

    • service innovation
    • business value
    • technology

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