Big TAM in Oman: exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman

M.M.M Riffai, Kevin Grant, David Edgar

    Research output: Contribution to journalArticle

    Abstract

    Information and communication technology (ICT) developments and trends in recent years have had great impact on the banking sector worldwide. In many developed and developing countries, the use of disruptive innovation technologies has accelerated change in the way banking business is conducted, consumers being swept along with such change. However, in many countries, such as Oman, there are deep routed cultural and religious factors that cause consumers to question the acceptance of such changes.
    Original languageEnglish
    Pages (from-to)239–250
    Number of pages12
    JournalInternational Journal of Information Management
    Volume32
    Issue number3
    DOIs
    Publication statusPublished - Jun 2012

    Keywords

    • ICT
    • online banking
    • Oman

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