The purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the development of performance improvement in the public sector.
- public sector management, continuous improvement, peformance management
- performance improvement
- Bessant's continuous improvement model
Fryer, K., Ogden, S., & Anthony, J. (2013). Bessant's continuous improvement model: revisiting and revising. International Journal of Public Sector Management, 26(6), 481-494. https://doi.org/10.1108/IJPSM-05-2012-0052