Are theoretical perspectives useful to explain nurses' tolerance of suboptimal care?

Research output: Contribution to journalArticle

Abstract

This paper explores two theoretical perspectives that may help nurse managers understand why staff tolerate suboptimal standards of care.
Standards of care have been questioned in relation to adverse events and errors for some years in health care across the western world. More recently, the focus has shifted to inadequate nursing standards with regard to care and compassion, and a culture of tolerance by staff to these inadequate standards.
The theories of conformity and cognitive dissonance are analysed to investigate their potential for helping nurse managers to understand why staff tolerate suboptimal standards of care.
Original languageEnglish
Pages (from-to)940-944
Number of pages5
JournalJournal of Nursing Management
Volume23
Issue number7
Early online date21 May 2014
DOIs
Publication statusPublished - Oct 2015

Keywords

  • cognitive dissonance
  • nursing
  • suboptimal care

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