Application of the worker engagement maturity model to an industrial service organisation

Dick Robinson, Billy Hare*, Kenneth Lawani, Iain Cameron

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

The aim of the research described in this paper is to validate an existing Worker Engagement Maturity Model (WEMM) that was designed to evaluate WE in health and safety (H&S) in the construction industry and also determine if the WEMM could be applied to evaluate WE in the Industrial Services (IS) sector. This qualitative research used a literature review to validate the five psychological constructs (Meaningful Discussion, Motivation, Trust, Commitment and Empowerment) from an existing WEMM. Further validation was obtained via an expert panel. The methods employed 12 semi structured interviews with workers at three locations. Thematic coding analysis was undertaken to fully understand workers’ perceptions of engagement in H&S. The research found that the WEMM is a valid and reliable tool for evaluating WE in H&S in the Industrial Services sector. An amended WEMM was developed and this would benefit from further testing in other public and private sector organisations. The study was bound by the limitations of time and resources of a Professional Doctorate, which limited the sample size. This study has contributed to the existing body of knowledge on Worker Engagement in H&S by validating an existing evaluation tool in another industrial sector. The research has also further developed the maturity levels designed to evaluate WE in H&S.
Original languageEnglish
Title of host publicationProceedings of the Joint CIB W099 & W123 International Conference 2021: Changes and Innovations for Improved Wellbeing in Construction
EditorsBilly Hare , Fred Sherratt, Fidelis Emuze
Place of PublicationGlasgow
Pages154-164
Number of pages11
ISBN (Electronic)9781914188015
Publication statusPublished - 10 Sept 2021
EventJoint CIB W099 & W123 International Conference 2021: Changes & innovations for improved wellbeing in construction - Online, Glasgow, United Kingdom
Duration: 9 Sept 202110 Sept 2021
https://www.w099tg592020.com/

Publication series

Name
ISSN (Print)None

Conference

ConferenceJoint CIB W099 & W123 International Conference 2021: Changes & innovations for improved wellbeing in construction
Country/TerritoryUnited Kingdom
CityGlasgow
Period9/09/2110/09/21
Internet address

Keywords

  • meaningful discussion
  • motivation
  • trust
  • commitment
  • empowerment

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